FAQ'S

As our products are so unique, we feel there are just too many options to choose from, therefore please send me an email, or messenger, or even a phone call to enquire about what we can make to suit you.  Every single item will be handmade to order, from start to finish. I do not carry any pre-made stock. Please allow 10-14 days for me to hand make and post your item(s). Once your order is placed, it will be added to my list of things to make on a ‘first come, first served’ basis. 

• I can send you a PayPal invoice
• By bank transfer, just ask for my details

Every item is individually handmade to the highest standard using the best materials but if an item fails you within 12 months from purchase, I will repair or replace it as long as it has been correctly cared for and not damaged through accidental damage or misuse. I also offer an exchange or refund, if you find on delivery that the item is the wrong size, unsuitable or faulty.

I recommend that you use a good leatherfood or conditioner daily for the first week then periodically after that depending how you are using it. If your leather gets wet, allow it to dry naturally then apply a good leather food to replace the lost oils and restore suppleness. If you have a dog that swims a lot, you will need to do this regularly, but no need to leave the collar off the dog, just wipe over the leather and give it a good rub with leather food and replace on the dog.

 With collars, please take care to apply leatherfood all around the buckle area. If you have ever owned horses and are used to caring for saddlery, then you just need to look after this leather the same way. But please don’t think saddle soap is enough initially – when any leather is new, you need a deeply penetrating leather food to give the nourishing suppleness; once this is achieved you can top up with saddle soap.

Yes, it is happy to get wet, muddy and sweaty as long as you take good care of it and regularly clean it and then use a good leather conditioner or leather food to nourish it and keep it supple. You really need to ‘feed’ the leather from new and this will protect and supple the leather. I supply some leathercare products made by the tanneries which are excellent. Do not dry on the radiator as this will dry out the leather.

 With collars, please take care to apply leatherfood all around the buckle area. If you have ever owned horses and are used to caring for saddlery, then you just need to look after this leather the same way. But please don’t think saddle soap is enough initially – when any leather is new, you need a deeply penetrating leatherfood to give the nourishing suppleness; once this is achieved you can top up with saddle soap.

If it is something that I have made for you and it simply needs re-stitching, there will be no charge just the normal cost of postage and packing. If any of the metal fittings also need replacing, there will be a cost to cover the materials and postage only.

 With collars, please take care to apply leatherfood all around the buckle area. If you have ever owned horses and used to caring for saddlery, then you just need to look after this leather the same way. But please don’t think saddle soap is enough initially – when any leather is new, you need a deeply penetrating leatherfood to give the nourishing suppleness; once this is achieved you can top up with saddle soap.

If you use a leather food/conditioner on the new leather and regularly thereafter there will be little or no colour transfer as the leather will be effectively sealed. At the tannery the leather is finished with a blend of tallow, oil and wax which locks in the dyed surfaces of the leather whilst leaving the leather porous to allow it to ‘breathe’. Through use over time, this nourishing finish is gradually removed, hence the need to use leather food periodically to replace it. Think of it like your own skin – it needs a moisturiser to keep it healthy & supply this type of leather will naturally tend to darken in colour over the years and this is more noticeable on the lighter colours – Red will eventually darken to a burgundy colour.

 With collars, please take care to apply leatherfood all around the buckle area. If you have ever owned horses and used to caring for saddlery, then you just need to look after this leather the same way. But please don’t think saddle soap is enough initially – when any leather is new, you need a deeply penetrating leatherfood to give the nourishing suppleness; once this is achieved you can top up with saddle soap.

Most of the fittings are produced for me at a unique old British brass foundry in Walsall, West Midlands, the heart of the traditional equestrian trades. The buckles and fittings are produced to an extremely high standard and all hand finished. The brass is solid cast and polished, the nickel (silver coloured) fittings are actually solid cast brass which have then been given a long-lasting nickel plating, then polished. Both are equally high quality, strong and long-lasting, and won’t rust either. Many ‘chrome’ silver-finished metal fittings widely used in mass produced leather goods are actually nickel-plated iron, which when chipped or well worn, will eventually rust.